Privacy Policy

E-Cool M&E Pte. Ltd.

Effective Date: 02 July 2024

1. Introduction

E-Cool M&E Pte. Ltd. (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal data we collect from you. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA).

2. Personal Data We Collect

We may collect and process the following types of personal data about you:

• Contact Information: Name, email address, phone number, mailing address.
• Identification Information: NRIC/FIN number, passport number.
• Transaction Information: Payment details, billing information.
• Technical Information: IP address, browser type, operating system, and website usage data.
• Employment Information: For job applicants, we may collect employment history, qualifications, and references.

3. How We Collect Personal Data

We collect personal data through various means, including:

• Direct Interactions: When you provide your personal data to us directly (e.g., filling out forms, sending emails, calling us).
• Automated Technologies: Through cookies and other tracking technologies when you use our website.
• Third Parties: From third parties who provide services on our behalf or help us operate our business.

4. Purpose of Collecting Personal Data

We collect and use your personal data for the following purposes:

• Providing Services: To deliver the services you request from us.
• Communication: To communicate with you regarding our services, updates, and promotions.
• Transactions: To process payments and manage your transactions.
• Improving Services: To improve our website, services, and customer experience.
• Legal Compliance: To comply with legal obligations and protect our legal rights.
• Employment: To process job applications and manage employment relationships.

5. Disclosure of Personal Data

We may disclose your personal data to:

• Service Providers: Third-party vendors who assist us in providing services.
• Legal Authorities: Regulatory bodies, law enforcement agencies, or other authorities if required by law.
• Business Partners: In the event of a merger, acquisition, or other business transaction.

6. Protection of Personal Data

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Use of encryption technologies to protect data during transmission.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Security Policies: Maintaining and updating our security policies regularly.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that, we will securely delete or anonymize your personal data.

8. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Access: You have the right to request access to your personal data.
• Correction: You have the right to request correction of any inaccurate or incomplete personal data.
• Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data.
• Complaints: You have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. You can control cookies through your browser settings. By using our website, you consent to our use of cookies as described in this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

E-Cool M&E Pte. Ltd.

Email: admin@ecool.sg

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.